There is a labor shortage across the country and in many industries. The labor shortage has always been a challenge that companies face from time to time. However, the COVID-19 pandemic distorted the labor market and caused significant shortages. Many sectors have unfilled job openings – there are more jobs than people to fill them.… Continue reading 5 Ways to Overcome Labor Shortage With Digitalization
Machine learning (ML) is revolutionizing customer service. There is a massive shift from conventional customer support methods to ML-powered experiences. Leveraging the capabilities of machine learning, companies integrate solutions that shorten response time and automate the customer service journey. Given the recent acceleration in digital transformation, AI-powered customer service experience has become more popular than… Continue reading How is Machine Learning Being Used in Customer Service?
Logistics businesses have a lot on their plate. Between transportation, inventory management and keeping track of moving parts on a daily, hour-to-hour basis, a logistics business simultaneously juggles shipments, deliveries and complex driving routes with little margin for error – a single misplaced package could result in damage to revenues and reputation. To handle all… Continue reading An In-Depth Guide to Logistics Software Part 1: Employee Management & Integrating an HRM System